Airbnb dirty secret: they pay tens of millions a year to silence horror-experienced customers. The Airbnb problem-solving unit is called the “Black Box“. One rape victim received $ 7 million for silence.
There are very few, if any, stories in the media that something ugly has happened in an airbnb-mediated place. There is a clear reason for this, EXE News writes after extensive research.
It turns out that Airbnb pays $ 50 million a year to customers and accommodation providers for example, for psychological counseling in addition to the horrors experienced. Or for repairing bullet holes and for teams harvesting blood from the scene. This means that they pay people who have done something wrong. The department is called the “Black Box”. Its former and current members described to Bloomberg situations in which body parts were found in an Airbnb apartment. Trauma is guaranteed.
50 million is the average cost per year. EXE News received a confidential document stating that the company had paid just enough to avoid litigation. Bloomberg spoke to current and former members of the Airbnb security team, who said they could spend as much money as needed to support traumatized clients or their home providers. One former agent said the company’s approach in such cases was comparable to “shooting money from a cannon.”
Employees were under pressure to ensure that such incidents did not fall on the big clock and that the impeccable image of a large company was maintained.
The case of a raped woman
Bloomberg describes a 2015 case in which a woman was raped in an Airbnb apartment in New York. He had partyed with his girlfriends and returned to the apartment, where a man with a knife was waiting for him in the dark. The scary thing is that the rapist had the keys to the same apartment he had had. Airbnb saw that it was bad and offered the woman $ 7 million in compensation. So that the woman does not blame them and do not sue the company.
An Airbnb spokesman told EXE News that much of that money was still spent on repairs and restorations and that agreements of more than six digits were “very rare”.
“People can be unpredictable, and no matter how hard we try, very bad things sometimes happen,” said Tara Bunch, Airbnb’s head of global operations. “We know everything can’t be stopped, but what matters is how you react. “If it happens, you have to fix it. We try to do it every time,” he added.
The large company has been criticized since the article was published, as it would be easy for them, for example, to require all accommodation providers to open the door with a chip whose code changes after each visit. This would exclude, for example, the case of 2015, where an earlier client had simply backed up the keys. Before that, the manager of the same apartment did not even ask for any documents. They were probably not asked of the man who turned out to be a rapist. However, any such claims that Airbnb makes on the service provider may have a financial impact on them themselves. One critic said bluntly that they had probably calculated that it was cheaper for them to pay compensation to those who had been harmed than to make it too difficult and bureaucratic to join them.
EXE News article points out that murders, rapes, shootings and at least one crime against a child are hidden. EXE News points out that less than 0.1% of the 200 million stops a year end badly. These are Airbnb’s own statistics. However, it makes almost 200,000 complaints a year.
Supreme investor Chirs Sacca once said when he was called to be an early investor in Airbnb: “Guys, it’s super-dangerous. Someone is being raped or murdered and that blood is in your hands. ”
In 2011, two women were raped in an Airbnb apartment in Barcelona. Police discovered hundreds of images of other rape victims. The rapist was sentenced to 12 years in prison and the women to Airbnb for an unknown amount of pain. So they don’t tell their story.
The actual number of such victims was not known during the EXE News investigation.
Dear reader, should a service intermediary such as Airbnb be responsible for what happens in its intermediary houses and apartments?